Return and Exchange Policy

What is Tailoro Return and Exchange Policy? How does it work?

Tailoro returns and exchange policy gives you an option to return or exchange items purchased on Tailoro for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

  • Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
  • [ Ping us/ call us for return / exchange with a reason, we would love to solve your issue as soon as possible.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Tailoro for same or different sizes of same style or for any other item of the same or different value from Tailoro within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:
[ will mention specific products/ items where we want exception for particular product or seller.]

Refund on products

Each garment provided by Tailoro is completely customized to the measurement, style, look and finish as opted and referenced by the User to the best knowledge of the staff at Tailoro. Therefore, refunds will not be permitted on the Orders for which Processing has been initiated. Tailoro shall not be responsible for any complaint or cancellation request on the basis of incorrect and inaccurate information having been provided by the User.

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